REFUND & EXCHANGE POLICY

We want you 100% satisfied with your order.

Eligible Returns

  • Only if we sent the wrong item or wrong size

  • Item must be unused and in original condition with tags & packaging

  • Contact us within 3 days of delivery

Not Eligible

  • Final Sale items

  • Customised or personalised items

  • Items that are worn, washed, altered, or damaged

How to Return

  • Message us on Instagram @brokenyouth.store with your order number

  • We will provide the return instructions

  • Include the original packing slip

  • Return shipping is covered by the customer

Refunds & Exchanges

  • Issued after item inspection

  • Shipping fees are non-refundable

  • Refund processing time: 90–120 days, depending on your bank

Damaged or Incorrect Items

  • Contact us within 48 hours with clear photos

  • We will replace or refund at no additional cost

Contact Us

📞 WhatsApp: +971 50 780 0066
📩 Instagram: @brokenyouth.store