REFUND & EXCHANGE POLICY
We want you 100% satisfied with your order.
Eligible Returns
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Only if we sent the wrong item or wrong size
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Item must be unused and in original condition with tags & packaging
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Contact us within 3 days of delivery
Not Eligible
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Final Sale items
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Customised or personalised items
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Items that are worn, washed, altered, or damaged
How to Return
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Message us on Instagram @brokenyouth.store with your order number
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We will provide the return instructions
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Include the original packing slip
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Return shipping is covered by the customer
Refunds & Exchanges
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Issued after item inspection
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Shipping fees are non-refundable
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Refund processing time: 90–120 days, depending on your bank
Damaged or Incorrect Items
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Contact us within 48 hours with clear photos
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We will replace or refund at no additional cost
Contact Us
📞 WhatsApp: +971 50 780 0066
📩 Instagram: @brokenyouth.store
